At Geometric Scaffold, we always prioritize customer service. From the inquiry sent by the customer to our timely follow-up within 24 hours, including email and phone communication, to facilitate the customer's order. After the customer places an order, we will also provide timely feedback on the progress of the entire order, from raw materials entering the factory, to welding completion, as well as finished product inspection and packaging, to shipment and shipment. We will provide customers with relevant photos or videos in real time so that they can fully trust and wait for the delivery of the goods.
At present, many suppliers do not follow up much after the goods are loaded into containers and leave the factory. But Geometric Scaffold is different. After the goods are shipped, we also regularly update the shipping schedule, voyage, and estimated arrival time for customers. After the goods arrive at the port, we will also have foreign agents responsible for customs clearance and delivery, providing one-stop service throughout the process, allowing customers to stay informed of the progress from placing an order to receiving the goods in real time.
For the goods received by customers, we promise to compensate them free of charge for any quality issues. This is our commitment to our customers and our highest requirement for ourselves.
Let's work together to create a better future.